'Now you don't need to take the effort to go to a service center, we will get the product picked from your door step!'
A transaction is said to be incomplete in the midway when it does not pay heed to the after sale services. At XElectron we believe in delivering the best quality services, that is why we offer Free Pickup & Drop Warranty Service on selected products.
The process is as follows:
On facing any issues regarding the product, call us at our Helpline Number +91 120 6494348 or drop in a mail to customercare@xelectron.com.
Assistance over the phone/email is given and the issues are generally resolved.
If the problem cannot be resolved over the phone/email, you can provide your address & other details to one of our Customer Care Executive and a reverse pickup will be arranged on XElectron’s behalf.
After the product reaches our Service Center, depending on the problem the product will be serviced/ replaced.
Once the problem is fixed, the product will undergo a quality check process to avoid repeat issues in the future.
After the whole process, the product will be finally shipped back to you though one of our logistics partners.
This complete process generally takes 10-15 working days.
In case the product is found to have no faults or problems, the costumer needs to pay the logistics and shipping charges.
Essentials required for this process:
Invoice/Bill
XElectron Product Box (As it ensures product safety during transit)
Product Serial/IMEI No.
A written note attached to the box addressing the problems in the product
